QUESTION   How do I restore files from a backup?

ANSWER  You can restore folders and files from the current backup or from a previous backup version to your device at any time. If you're a File Protection Administrator or you have Full Access or Team Access privileges in File Protection Manager, you can also restore items on behalf of other users and/or to a different File Protection user's device.

If you can't get to your device and you need files that have been backed up by File Protection, please refer to Help! My device is inaccessible or broken and I need some backed up files! What do I do?

If you do have access to your device, launch File Protection Online from the icon in your taskbar. Then...

  • To restore folders or files to a device from a previous backup version, refer to Previous Versions.

SECURITY  To restore items on behalf of another user, you must be a File Protection Administrator or have Full Access or Team Access privileges in File Protection Manager.

Depending on what requires restoration, please refer to the following topics:

  • To restore folders or files to a device from a previous backup version, refer to Previous Versions.

SECURITY  To send access links, you must be a File Protection Administrator or have Full Access or Team Access privileges in File Protection Manager. Access links cannot, however, be sent to File Protection Administrators themselves.

If a user urgently requires access to a backed up file or folder, you can send them a File Protection access link from the User detail page. For instructions, please refer to Send a temporary access link.

SECURITY  You must be a File Protection Administrator or have Full Access or Team Access privileges in File Protection Manager to enable this feature.

To allow users to request access links for themselves, please refer to Enable Self-Request Access Links on the Security Policies page.

SECURITY   Full Access or Team Access privileges in File Protection Manager andFile Protection Administrators only.

You can add new File Protection Administrators, who can then restore files on behalf of their team members. To learn how to add team users, please refer to Add a new user... and remember to select the This user is an administrator of the Team check box.

SECURITY  You must be a File Protection Administrator or have Full Access or Team Access privileges in File Protection Manager to enable this feature.

The File Protection Single sign-on feature provides an additional method for accessing File Protection Online. This, in turn, allows users to access their backups from any device without the need to first install File Protection Desktop. Users simply log into their IdP (Identity Provider) and the SAML 2.0 protocol is used to authenticate access to File Protection Online. For more information on how this can help, please refer to What are the benefits of using the File Protection single sign-on (SSO) feature?

For details on how to configure SSO, please refer to Single sign-on.