QUESTION   Help! My device is inaccessible or broken and I need some backed up files! What do I do?

ANSWER  Ask your Administrator for a temporary access link or generate one for yourself.

Relax. You can just contact an Administrator on your team and ask them for an access link. They'll send you an email with a link, and you'll be able to access your backups using a link that expires after three hours.

If the Allow Self-Request Access Links policy is enabled for your team, your other option is to...

  1. Go to this site.
  2. Enter your email address.
  3. Confirm that you're not a robot.
  4. Click Submit.
  5. You'll receive an email with a temporary link to Online.

NOTE  If you're an Administrator, learn how to send access links from the User Detail page or how to enable the Allow Self-Request Access Links policy on the Security Policies page.