Integrate with Datto RMM

VIDEO   Integration
Join Director of Product Management for Datto RMM, Matthé Smit, as he provides a quick overview of the capabilities of the File Protection Integration in Datto RMM and how to enable it in a Datto RMM account.

The Datto File Protection/Datto RMM integration offers the following major benefits:

  • Seamless, silent deployment and removal of File Protection using Datto RMM. The File Protection team key allows you to install or uninstall the Agent without end user interaction. The installation and uninstallation of the Agent can be performed using the same component.
  • Alerting on key problems of File Protection, like devices not running backups for days. Tickets can also be created from the alerts in Autotask PSA if the ticket integration is enabled.
  • Visibility on File Protection status in Datto RMM. Any managed device will display the File Protection status, backup size and last backup day. You can use this information in reports or filters. Moreover, if you use the File Protection Integration and the user-defined field synchronization is enabled, the File Protection information will be synced to your Autotask PSA configuration items.

For detailed information about how to configure your Datto File Protection/Datto RMM integration, please refer to this topic in the Datto RMM online help.

Installing and Configuring File Protection with Datto RMM

Datto RMM can be used to silently install and configure File Protection to your devices. Refer to Remote Installation for further information.

Monitoring File Protection with Datto RMM

Datto File Protection includes an .xml file that Datto RMM can utilize for monitoring purposes. For more information on managing monitors in Datto RMM, please refer to the Create and Manage Monitors topic in the Datto RMM help.

For further information about the contents of the .xml file that you can use to build a custom monitor in Datto RMM, please refer to Can I monitor File Protection with a remote monitoring and management (RMM) tool? in our FAQs.

Monitoring File Protection with other RMMs

For information about monitoring File Protection with other RMMs, please refer to Can I monitor File Protection with a remote monitoring and management (RMM) tool? in our FAQs.