Devices

SECURITY  

The device list displays the following columns:

Column	Definition
Device	The device name, online status, operating system, and the version number of the Agent installed on the machine.
User (Administrators only)	The name and email address of the user associated with the device.
Device ID	The unique identifier for the device.
Version	The version number of the agent installed on the device, and a green check mark if the agent version is currently supported, an i if an update is available or a red X if the version is out of date.
Backup Status	Indicates the current state of backup for the device, with specific backup information when available. Backup status values are: Complete, In Progress, Failed, or Not Enabled.
Backup Usage	The amount of storage currently consumed by backups for the device and the folder count.
Recent Backups	A visual indicator of backup success over the last seven days. The column content is comprised of seven icons; each icon represents the backup success for the period from 00:00-24:00 for each day for the previous week. The first icon is the newest (yesterday) and last one is the oldest (yesterday - 7 days). Icon Meaning Backup Complete The device was successfully backed up. Files Pending Some files are currently inaccessible. Backup Incomplete The device was backed up, but some errors occurred. Device Unavailable The device was unavailable for backup. It may have been offline, disabled, or pending approval. No Data The device did not exist (possibly because it is new) Backup Failed The device was not backed up.
Last Online	The last date and time at which the device was connected to the service or, if the device is currently connected, the word Online.
Install Date	The date and time at which the agent was installed on the device.
Backup Profile	The backup profile assigned to the device. To learn more, refer to Backup Profiles.

Depending on the current status of a device and your security level, different options will be available on the right-click (context) menu:

Device Status	Enable	Recycle	Delete	Rename*	Change Backup Profile	View Backup Profile
Active
Disabled
Recycled
*Device owners only

NOTE  For more information about a device, to check its backup status, or to restore the device from a backup, click the device to display the Device Detail page.

1. Click the button at the top right of the list to open the following popup:
   
   
2. Click the button for the appropriate operating system to download the File Protection Desktop agent, or click the Copy link button to copy the download link to your clipboard.

Click the button at the top right of the list to show or hide the Devices Licenses Summary, which is comprised of a count of device licenses, active devices, disabled devices, and devices that have been recycled. It also provides contact information should you require additional licenses.

Click the up or down arrow next to a column heading to sort items in ascending or descending order.

• Enter the full or partial name of the device or the user in the Filter field. The list will be updated automatically.

NOTE  To remove a filter, click the icon in the Filter field or next to the filter name.

• To filter the device list by one of several criteria, make a selection from the dropdown to the left of the filter field. The options are Active, Pending, Disabled, and Recycled.
• To further filter the list, click the Device, OS, User, or Version link at the top of the list and enter or select a value.
  

Use the check boxes on the left side of the device list to select more than one device.

IMPORTANT  Disabled devices will not be able to connect to the service until enabled again.

NOTE  If you disable a device, it still consumes a license and backups for disabled devices still count against storage allocation for metered plans.

To free up storage space from a disabled device, you must Recycle a device.

1. Hover over the device and click the icon, or right-click the device.
2. Select Disable - Lost Device from the menu. This will open the Disable - Lost Device popup:
   
3. Click Disable.

NOTE  Files associated with a recycled device will be deleted after 90 days. You can restore any necessary files during this period. If you execute a restore at any time during the 90 day period, the clock starts again.

NOTE  Recycling a device will release the storage previously consumed by the device, as well as its license.

1. Hover over the device and click the icon, or right-click the device.
2. Select Recycle from the menu. This will open the Recycle Device popup:
   
   
3. Click Recycle.

1. Click the filter in the upper left corner of the list.
2. Select Disabled Devices or Recycled Devices.
3. Hover over the device and click the icon, or right-click the device.
4. Select Enable from the menu.

IMPORTANT  Device deletion cannot be undone. Please be certain that you want to delete a device before proceeding.

1. Click the filter in the upper left corner of the list.
2. Select Recycled Devices.
3. Hover over the device and click the icon, or right-click the device.
4. Select Delete from the menu.
5. Click Remove.

IMPORTANT  Device deletion cannot be undone. Please be certain that you want to delete a device before proceeding.

1. Click the filter in the upper left corner of the list.
2. Select Recycled Devices.
3. Hover over the device and click the icon, or right-click the device.
4. Select Delete from the menu.

1. Hover over the device and click the icon, or right-click the device.
2. Select View Backup Profile from the menu. This will open the Backup Profile Detail page.
   

1. Hover over the device and click the icon, or right-click the device.
2. Select Change Backup Profile from the menu. This popup will open:
   
3. Click a backup profile to select it.