We're pleased to present our 2019.6 Service Update. This service update includes the following:
A ransomware attack that encrypts your files and leaves you without access to them can pose an enormous threat to your business. And the sooner a ransomware attack is detected, the more effective damage mitigation will be.
Our Ransomware Detection & Management feature automatically quarantines the source device, alerts administrators as soon as a suspected ransomware event is identified, and makes it quick and simple to revert affected files in the backup set to the last known-good version. After you have removed all malware and affected files from the device, and reinstalled File Protection, you can easily restore the files, safe in the knowledge that you have an uncompromised backup.
File Protection's Ransomware Detection and Management feature:
- Uses a series of complex algorithms to detect ransomware attacks
- Automatically quarantines affected devices.
- Provides you with a confidence rating for the security incident
- Allows you to either confirm or ignore the incident
- Gives you the tools to revert all affected files to their state before the attack
Automatically notifies all Manager Administrators and Team Administrators, as well as any alert notification recipients designated on the Notifications page, of security incidents
- Provides you with a mechanism to ignore an incident report from certain devices, or to place one or more devices on a Security Excluded Devices list to avoid repeated false positive incident reports,
You'll use the Security page to track all security incidents:
The new Ransomware Incident Detail page lets you monitor and manage the entire process from initial incident detection through quarantine, file reversion, closure, and removal of the affected device(s) from quarantine:
NOTE If you have a confirmed ransomware incident, we recommend that you revert the affected files, recycle the device via File Protection, completely uninstall File Protection from the device (refer to Install or Uninstall File Protection Desktop), scrub the device of all malware, reinstall File Protection, and restore the files from the service.
We're very pleased to announce our new File Protection Manager/ConnectWise billing integration, which allows you to invoice for recurring services from your PSA solution. And with costs and revenue both tracked in the same place, it's easy to calculate the profitability of your File Protection offerings. For more information, please refer to Integrate with ConnectWise and Map a File Protection Team to ConnectWise.
The File Protection Community has spoken, and we've listened. If you'd like to provide the key stakeholders in your client teams with an executive report with a single click, you'll enjoy the new executive report function now available on the Team Detail page in File Protection Manager. Simply click the Export Executive Report button to generate an elegantly formatted and comprehensive report in .pdf format.
In order to improve security and guard against unauthorized account access attempts, we've updated our interface and workflow for password retrieval. When you click the Forgot Password link on your login page, the following prompt will display:
Just enter your email address, optionally select the Send text message check box, and click Reset Password. This will send a password verification email to your email account as well as a notification email to the primary contact on your account.
For more information on logging in, resetting your password, or setting up two-factor authentication, please refer to Log In.
File Protection will now recognize any name changes made on a device and update the device name in the service accordingly.
We've extended the trial period for new teams from 14 days to 30 days. For more information on creating new teams, please refer to Create New Team.
Metered plan users can now back up external drives using File Protection Desktop. Both metered and unlimited plan users may continue to back up external drives using File Protection Server. For more information, please refer to What’s the difference between Desktop and Server?
In addition to a variety of minor enhancements and stability improvements, the following issues are resolved in this release:
Users who manage a large number of File Protection teams were experiencing long page load times, especially in the Teams area of File Protection Manager. We have made back end changes to the service that will vastly improve performance and user experience.
Some system-automated team lifecycle events, such as when a team trial expires and moves the team into a deleted state, or when a team is permanently deleted after being in a deleted state for 90 days, were not displayed in reports. The issue has been resolved, and all automated team lifecycle events now appear in reports and are identified as "System Automated."
Under certain circumstances, the Additional Storage field was not available on the Create New Team interface when a metered plan type was selected. The issue has been resolved.
Some team views did not include storage consumed by File Protection Server instances in calculations for Used Storage. The issue has been corrected.